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Doc Manager Groups Addon has caused errors in my site!

Updated 12 hours ago in Client Document Manager
5 on August 2, 2017

I had used the SP Proj & Doc Manager plugin to create folders and upload docs. These folders and docs were not visible to other users so we were instructed that we needed the “Doc Manager Groups” addon.

We purchased that addon but are now unable to click into any folders. I have checked permissions and all rolls are shared with all permissions so I would think think any user should be able to enter the folder.

I am frustrated as this addon is expensive but yet has caused further issue.

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0 on August 2, 2017

It looks like using the addon has caused multiple issues including a never ending load spinner when accessing the document page. I’m using Version: 2.7.2

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0 on August 2, 2017

Version 1.5.1 for the Doc Manager Groups addon

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1 on August 3, 2017

Hey hows it going, Sorry for your troubles! could you please submit a ticket with login information so we can check it out? Thanks!!

http://support.smartypantsplugins.com/

on August 3, 2017

Thank you for your response Anthony, it ends up my team had not installed the paid version of the actual SP Doc Manager plugin.

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0 12 hours ago

Great glad its resolved

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