Issue with uploading Large FIles

Updated on January 2, 2019 in Client Document Manager
2 on December 30, 2018

Hey,

Love the products so far but I’m having problems with testing the loading of large files with the Premium plugin. I have a file I’m testing with that is a Word document (.docx file extension) and I’m trying to upload it. I’m only uploading that one file rather than a bulk upload. The size is 2.2 MB. The behaviour that I’m seeing is that it’s reaching 95% twice and then falling back to 1% but then showing up as a 0% completion with an Exclamation Point after the upload name. Hovering over the error message shows “HTTP Error”.

Under Premium Settings, I had an empty box associated with the “Upload File Size Limit” parameter (assuming that this would mean unlimited) and it didn’t work. I changed the setting to 100MB and it still didn’t work.

Could you provide some guidance as to what I need to do to allow for larger files? Please note that I tried this with smaller than 2 MB files (some roughly around 1.2MB) and it still didn’t work. It does work for smaller files. Thanks ..

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0 on December 31, 2018

Hello, could you please submit a ticket with some error logs? 500 error looks like there might be something on he finish file. Could be that you have enabled image generation and your server doesn’t support it or some other underlying issue. The php logs should tell us what the problem is

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0 on January 2, 2019

submitting ticket

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