Not able to download the files

Updated on September 25, 2018 in Client Document Manager
1 on September 20, 2018

When i am trying to download the file, i am getting the below error. I dont see this file uploading into my media library as well. I have raised a ticket and there is no response for the last 2 days. Can anyone help!

https://www.—.com/wp-admin/admin-ajax.php?cdm-download-file-id=MTd8MjAxOC0wOS0xOSAxNjoxMDozOHwyMDE4LTA5LTE5LXBpcGVwcm9ibGVtLmpwZw== might be temporarily down or it may have moved permanently to a new web address.

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0 on September 25, 2018

Hello, Kannan. To further assist you we would need access to your site as stated in the ticket.

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