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Trouble Uploading Large Files

Updated on July 13, 2017 in Client Document Manager
2 on July 11, 2017

When I upload large files (around 60 mb) the upload gets to 100% and then the screen just goes right back to the Admin Uploader window and the file seems to be nowhere at all. It seems like the file just never appears in the user folder. I’ve got this from the PHP log files:

[Tue Jul 11 03:24:40.955547 2017] [:error] [pid 6076] [client 70.113.83.135:58022] WordPress database error Table ‘wp_poloskilzv3.wp_11_users’ doesn’t exist for query SELECT * FROM wp_11_users where ID = 260 /* From [analysis.poloskilz.com/wp-admin/admin.php?page=sp-client-document-manager] in [/nas/content/live/poloskilzv3/wp-content/plugins/sp-client-document-manager/functions.php:1178] */ made by do_action(‘toplevel_page_sp-client-document-manager’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, sp_client_upload_options, sp_client_upload_admin, referer: http://analysis.poloskilz.com/wp-admin/admin.php?page=sp-client-document-manager-user-logs

How should I troubleshoot this?

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1 on July 12, 2017

Hows it going, we went through and tested on multisite and had no issues. Could you submit a ticket and add login to your site along with FTP? Thanks!

on July 13, 2017

Will do. Thanks!

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